Frequently Asked Questions

The exact time varies and can be pretty random. New deals go on sale every day and they are available any time from midnight. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site.

We want you to have the best chance of getting a grabaseat deal, so here are a few tips:

• Make grabaseat.co.nz your home page
• Sign up for grabaseat alerts. We’ll send you daily updates with our best deals But remember to keep checking the site because we might also drop in specials throughout the day.
• Login as a registered user, so the seats you grab are held to give you time to complete your booking. PLus you’ll save time 'cos some of your stored details will be passed through to your booking.
• Follow @grabaseat on Twitter. If we release special deals during the day we will post the information on Twitter.
• Check the website regularly
• Be spontaneous and act quickly
• Consider using a broadband internet connection instead of dial-up
• Be flexible with travel dates, number of passengers or the destination
• Store your details for next time:
  Pretend to book on grabaseat or the airnewzealand.co.nz website.
  Click through to the TRAVELLER DETAILS page, tick the Remember these details for next time box and enter the passenger details.
  Click continue and then close the page. (For more info select the Info link next to the tick box)

Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. You can click on the button to see a calendar with the exact days when the next best prices is available. Because we know you're after a good deal, we won't show the next best price unless it's a good deal.

Be among the first to hear about the latest offers from grabaseat. You can now sign up to receive grabaseat email alerts. We’ll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. You can unsubscribe at any time.

You can register for email alerts, bringing our best deals to your inbox each morning. And if you do manage to grab one of our awesome deals we’ll hold your seats until you complete the booking. You also won’t need to enter all your details and have someone snaffle it from under you while you’re typing.

That’s great! You can use the same username and password to login to grabaseat. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails.

We’ve made sure that when you become a grabaseat member you automatically become a myairnz member, but if you want to join Airpoints you’ll need to register here.

You won’t need to fill in all your details again. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. Your details will all be filled in for you. You can then set up your email preferences so you can start receiving grabaseat emails. Of course, if you are an Airpoints member and you already have a myairnz account, there’s no need to register again for grabaseat - just use your myairnz username and password to login.

There are a few reasons you might not be getting them. Here are some suggestions to fix the problem.

• Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked
• While logged in, check that the email address you provided is correct
• Check that you have activated your account. You should have received a welcome email when you first signed up. Click the link inside that email to give us permission to send to you. If you don't have the original email you can log back into grabaseat and click the "resend" button on the email preferences page
• Check your junk mail box. Sometimes email filters inadvertently put emails into the junk box. You might like to add us to your safe senders list to avoid this happening in the future
• If steps 1 - 4 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. Log in and start again by selecting your email preferences and re-saving. You should immediately receive your confirmation email

You can login to grabaseat and change your email preferences at any time. If you want to update any of your other profile details such as phone number or email, you’ll need to visit myairnz and make changes there.

You can reset them here. To reset your password, enter your username and email address and click submit. We’ll then ask you a challenge question to verify your identity. You will then be able to enter a new password. If you have forgotten your username, enter your first name, last name and email address.

No, we will only send you grabaseat emails. If you wish to receive information from Air New Zealand you’ll need to sign up for those email specials.

Sorry, these alerts are only for customers living in New Zealand.

At least daily and sometimes more than once a day.

Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. Try changing the travel date(s), number of passengers or even the destination. If you still have no luck, please refer to question 2, to improve your chances for next time.

The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. Try changing the travel date(s), number of passengers or the destination. If you still have no luck, please refer to question 2, to improve your chances for next time.

This varies week to week, but there are often several thousand seats available.

This varies and can be quite random. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. Please refer to question 2, for a few tips to improve your chances of grabbing a seat.

These fares are only available online for one day only or until sold out. Seats are strictly limited - see the online 'counter' for the number of seats left. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. Flight restrictions and routing restrictions apply. Prices are per person, child discounts do not apply. General terms and conditions and Smart Saver terms and conditions apply

Yes they are.

The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer:

• Your best bet is to check the grabaseat website regularly
• You can get an RSS feed from the grabaseat website that tells you where the day's flights are to and from
• You can follow @grabaseat on twitter, we'll tell you where the day's flights are to and from
• If you can browse the web on your mobile phone then you can also get this information from airnz.mobi
  (Visit www.airnzgomobile.co.nz for more details)

We think our grabaseat deals are so good that there is no need for child or infant discounts.